General Terms & Conditions of Purchase

Privacy policy

Introduction and contents

This is the privacy policy for PaukHosting D.O.O. BEOGRAD – PALILULA, registered with Serbian Business Registers Agency under corporate id. No 21634344, with registered seat at Ivankovačka 6, Belgrade, Serbia, represented by Jelena Stanojević, its director (hereinafter, “PaukHosting”), our site (“site”), and our associated apps. 

PaukHosting cares deeply about the privacy of its visitors and users by undertaking adequate technical, organizational and personnel measures in order to secure a compliant personal information processing. To that end, this Privacy Policy (“Privacy Policy”) describes how PaukHosting, together with its affiliated companies worldwide (“PaukHosting”, “we”, “our”, orus”), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all PaukHosting users, including unregistered visitors, registered users, and unregistered users (collectively, “Users”, “you”, or “your”), and to all PaukHosting services, including our domains (including and any of its subdomains, the “Website”), hosting services and all other related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must as a sign of your dissent immediately leave and discontinue all use of any of our Services. 

Who we are and how to contact us

PaukHosting D.O.O. BEOGRAD – PALILULA, Ivankovačka 6, 11000 Belgrade, Serbia is the data controller in respect of your Personal Information. This means that PaukHosting is responsible for deciding how and why PaukHosting holds and uses your Personal Information. If you want to contact PaukHosting directly, you can find our contact details in the “Contact” section within this site.

What ‘Personal Information’ do we collect?

User information: To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us.
    When you register for our Services, purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channel (e.g., PaukHosting support tickets, emails, phone), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents). 
    When you use site or our Services, PaukHosting may also use cookies or similar technology to collect extra data, including:
    • your IP address – a numerical code to identify your device, together with the country, region or city where you are based
    • your geolocation data – your IP address can be used to find information about the latitude, longitude, altitude of your device, its direction of travel, your GPS data and data about connection with local Wi-Fi equipment
    • information on how you interact with our Services
    • your browsing history of the content you have visited on site, including how you were referred to site via other websites
    • details of your computer, mobile, TV, tablet or other devices, for example, the unique device ID, unique vendor or advertising ID and browsers used to access our content
      Personal Information when you post comments about the PaukHosting on other social media sites
      If you have mentioned the PaukHosting in posts on social media sites, then we may collect your social media handles, as specified below. PaukHosting will not collect special categories of data from you – such as Personal Information concerning your race, political opinions, religion, health or sexual orientation – unless you have chosen to provide that type of Personal Information to us.
  2. Information we collect when you use the Services. .
    When you visit, download, and/or use any of our Services, when we use Personal Information to authenticate you, or Personal Information in the form of your IP address or your preferences we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
  3. Information we collect from other sources
    We may receive Personal Information about you from third-party sources, such as (i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, (ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; (iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

We also collect information that is provided to us by PaukHosting jobs candidates (“Applicants”), when they apply to any of the open positions published at our site, by e-mail or otherwise.

Note on collection of Personal Information by third parties

Sometimes site may contain links to sites and Services that are not part of the PaukHosting family of offerings. These sites and Services have their own privacy policies. If you follow a link to these non-PaukHosting site, you should read the privacy policy shown on their site. Please note that browsers you use to access PaukHosting site may also gather certain information on you and that such platforms too have their privacy policies. Below you can find privacy policy or privacy settings links to some popular browsers:

How we collect Personal Information

We collect Personal Information when you:

Why do we collect such ‘Personal Information’

We use your Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;
  3. To provide our Users with ongoing customer assistance and technical support;
  4. To help us to update, expand and analyze our records to identify new customers;
  5. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;
  6. To analyze our performance and marketing activities;
  7. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective Services;
  8. To provide you with professional assistance, only upon your request;
  9. To enhance our data security and fraud prevention capabilities; and
  10. To comply with any applicable laws and regulations.

​We use your Personal Information for the purposes set out in this Privacy Policy where:

  1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with an adequate domain name, hosting package, to provide you with our customer assistance and technical support);
  2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
  3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of PaukHosting by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

How we use your Personal Information

We use Personal Information collected through site provided Services only when we have a valid reason and the legal grounds to do so. We determine the legal grounds based on the purposes for which we have collected your Personal Information.

Legal grounds for using your Personal Information

The legal ground may be one of the following:

Where we rely on cookies to collect any Personal Information, please see PaukHosting Cookies policy for more information and how to manage your cookie choices.

Users-of-users’ ‘Personal Information’

PaukHosting may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”) using all means of processing stipulated herein, solely on our Users’ behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third-party Services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with PaukHosting, on the User’s behalf.

 For such purposes, PaukHosting serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”) and Serbian Law on Data Protection (“Data Protection Law”) of such Users-of-Users Information.

The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.

The Processing of the Users-of-users’ Personal Information shall take place within the territory of the European Union, Serbia or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the Data Processing Agreement – Users (“DPA“). Any transfer to and Processing in a third country outside the European Union and Serbia that does not ensure an adequate level of protection according to the European Commission and Serbia, shall be undertaken in accordance with the GDPR, Data Protection Law and other applicable regulations in Serbia and European Union. 

You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users’, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.

PaukHosting cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.

If you are a visitor, user or customer of any of our Users, please read the following: PaukHosting has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by PaukHosting on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If PaukHosting is requested by our Users to remove any Users-of-Users’ Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the Data Protection Law and GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the prescribed periods.

Personal Information that we receive about you from other organizations

Adding to or combining the Personal Information you provide to us

PaukHosting also uses Personal Information based on the content you have viewed on site and your interaction with the content to add you to groups with similar interests and preferences, so that we can make our online advertising more relevant. Sometimes PaukHosting uses data about your interests or demographics that some of our global third parties have collected from you online to add you to these groups. Please refer to our cookie policy for more information on how we use cookies.

Using children’s Personal Information

We do not aim any of our products or Services directly at children under the age of 15 and we do not knowingly collect Personal Information about children under 15. 

Your right to object processing of your Personal Information

Upon visiting our site, we prompt you with a certain text of consent referring to our cookie policy and this Privacy Policy. This way we intend to immediately inform you on your right to object processing of your Personal Information. Both GDPR and Data Protection Law provide you with a right to object processing of Personal Information in case we process it for our legitimate interests, direct marketing purposes or other purposes (such as statistical needs).

The right to object to direct marketing is stronger than any objections you can make about other uses of your Personal Information. If you object, we cannot refuse your objection and must stop using your data for direct marketing purposes. For example, we cannot carry on using your data to try to sell or promote things to you.

If you wish to exercise your right to object or learn more about your right to object, please feel free to contact us via any media set in this Privacy Policy or at our site. We recommend you follow up any verbal request in writing because this will allow you to explain your concern, give evidence and state what you want to happen. 

We may either accept or refuse your objection, if certain exceptions to your right to object are applicable, or in case we determine your request as ‘manifestly unfounded or excessive’, having particular circumstances in mind.

If your objection is successful, we must stop or not begin processing your Personal Information for that use. However, we may still be able to legitimately continue using your data for other purposes.

Your other rights in relation to your ‘Personal Information’ 

You have a number of rights with regard to the Personal Information that we hold about you and you can contact us with regard to the following rights in relation to your Personal Information:

PaukHosting agrees that it is imperative that you have control over your Personal Information. Pursuant to privacy regulations worldwide, PaukHosting is taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information. We are obliged to provide information upon your request and in a timely manner, but not later than 30 days as of such request.

Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

You have the right to file a complaint with your local supervisory authority or with a Commissioner for Information of Public Importance and Personal Information Protection in accordance with Data Protection Law (but we still recommend that you contact us first).

If you are a PaukHosting User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please mail your request to, Ivankovačka 6, Serbia or e-mail us at with enquiry topic “Data Protection”. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.

We are not obliged to provide information relating to you if: (i) you already possess such Personal Information, (ii) providing Personal Information is impossible for us or may request inappropriate amount of time and costs, (iii) collection and disclosure of Personal Information is expressly prescribed by law in order to secure appropriate measures of protection of legitimate interests of persons to whom such information relate, (iv) confidentiality of Personal Information must be protected as a professional secret in accordance with law. However, should this be the case, we will ensure appropriate measures in order to protect your rights and freedoms as well as your legitimate interest in relation with such Personal Information.

Please note that permanently deleting your PaukHosting account erases all of your Personal Information from PaukHosting databases. After completing this process, you can no longer use any of your PaukHosting Services, your account and all its data will be removed permanently, and PaukHosting will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.

Security of your Personal Information

PaukHosting has implemented appropriate technical and organizational controls to protect your Personal Information against unauthorized processing and against accidental loss, damage or destruction. Unfortunately, sending any information, including Personal Information, via the internet is not completely secure. Although we will do our best to protect your Personal Information once with us, we cannot guarantee the security of any Personal Information sent to our site while still in transit and so you provide it at your own risk. provides PaukHosting with the online platform. Your data may be stored through data storage, databases and the general applications. 

When we share or sell your Personal Information

Within the PaukHosting 

Depending on where you live, we may share your Personal Information within the PaukHosting or related companies. We may share it in order to perform a contract with you, for administrative purposes, or when we have a legitimate interest in doing so. For example, PaukHosting may share your data to understand how you interact across our Services or products or to tailor and offer relevant advertising to you.

With external organizations

PaukHosting shares your Personal Information with other organizations that are not directly linked to us under the following circumstances:

Service providers – We may share your data with other organizations that provide Services on our behalf. We may do this to perform a contract we have entered into with you, where it is in our legitimate interests or with your consent. Examples of when we may share your data with service providers include sharing with:

Advertising partners – PaukHosting may also share your data collected through the site with its advertising partners (such as Google and Instagram), as set out in PaukHosting cookie policy. These partners help us deliver relevant advertising across our website. 

Agencies and authorities if required by law – PaukHosting may reveal your Personal Information to any law enforcement agency, court, regulator, government authority, or in connection with any legal action if we are required to do so to meet a legal or regulatory obligation, where the request is proportionate, or otherwise to protect our rights or the rights of anyone else. 

Event sponsors and partners – we may share your Personal Information with sponsors of PaukHosting events and partners who we hold events with for marketing purposes when you have given your permission for us to do so.

Social media organizations – PaukHosting may share your Personal Information with other organizations when our web page uses social plug-ins from these organizations (such as the “Facebook Recommend” function, Twitter’s retweet function

). These other organizations may receive and use Personal Information about your visit to our site. If you browse our site or view content on our apps, Personal Information they collect may be connected to your account on their site. For more information on how these organizations use Personal Information, please read their privacy policies.

Organization/s that buy any of the PaukHosting or related companies – We may share your Personal Information to any other organization that buys, or to which we transfer all, or substantially all, of our assets and business. If this sale or transfer takes place, we will use reasonable efforts to try to make sure that the organization we transfer your Personal Information to uses it in line with our privacy policy.

Any organizations which access your data in the course of providing Services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.

International data transfers

By using our Services and accepting our policy, you accept that data we collect may be potentially transferred to, stored and processed in any country or territory where PaukHosting, its potential affiliates or service providers are based or have facilities. While other countries or territories may not have the same standards of data protection as those in your home country, we will continue to protect Personal Information that we transfer in line with this Privacy Policy.

Whenever we transfer your Personal Information out of the Serbia or European Economic Area (EEA), PaukHosting ensures similar protection and put in place at least one of these safeguards:

If you are interested to learn more about whether and how international Personal Information transfers take place, or what measures do we take in order to keep Personal Information safe during such actions, please feel free to reach us via any contact channel left in this Privacy Policy or on our site.

How long PaukHosting keeps your Personal Information

PaukHosting keeps your Personal Information for only as long as we need to. The criteria on determining how long we need your Personal Information depends on what we are using it for, as set out in this Privacy Policy. For example, we may need to use it to answer your queries about a product or service and as a result may keep Personal Information while you are still using our product or Services. We may also need to keep your Personal Information for accounting purposes in certain cases, for example if you purchase any service PaukHosting offers online. If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you. If we have asked for your permission to process your Personal Information and we have no other lawful grounds to continue with that processing, and you withdraw your permission, we will delete your Personal Information. Unless specifically requested by the User, PaukHosting will not notify its users about deletion, correction, limitation of processing or other actions it is required to undertake pursuant to applicable regulations as the nature of PaukHosting’s Services would require it to spend inadequate time and assets in order to do so. However, PaukHosting will adequately notify any of its Users on such actions, if individually requested to do so, all in line with GDPR, Law on Data Protection and this Privacy Policy.

How PaukHosting may contact you

If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.

Cookies and similar technologies

When you visit site or when you use our apps, we may collect Personal Information from you automatically using cookies or similar technologies. A cookie is a small file that can be placed on your device that allows us to recognize and remember you.

This privacy policy includes our cookie policy (accessible through the site), where you can find details of our key advertising partners. By providing consent in accordance with our cookie policy and this Privacy Policy, you expressly agree that we may automatically process Personal Information in accordance with your consent, our policies, GDPR and Data Protection Law. 

Contact us for information about how we use your Personal Information

If you have any questions about how we use your Personal Information or if you have a concern about how your Personal Information is used, please contact PaukHosting, Ivankovačka 6, Belgrade, Serbia, or email with enquiry topic “Data Protection”.

If you have a question about anything else, please see PaukHosting Contact page here.

Changes to this Privacy Policy

If we decide to change our privacy policy, we will post the changes here. 

The most recent changes to this privacy policy were made on:

A list of all previous changes is available upon request.

Cookie policy

Last Updated: 27 August, 2021

PAUKHOSTING D.O.O. BEOGRAD – PALILULA (hereinafter, “PaukHosting”) offers the following information regarding the use of Cookies on its website.

What are Cookies?

Cookies are small files that websites send to the browser and which are stored on the user’s terminal, which might be a personal computer, a mobile phone, a tablet, or any other device (hereinafter, “Cookies”). They are processed and stored by your web browser. They play an essential part in providing numerous IT services. Among other functions, they allow a website to store and recover information regarding a user’s browsing habits or their equipment and, depending on the information obtained, can be used to recognise the user and improve the quality and scope of its services.

What type of Cookies do we use?

The different types of cookies used can be classified according to various criteria: time of activity, management entity and purpose.

According to the activity time of the cookies in the user’s browser, we can differentiate between Session Cookies and Persistent Cookies. Session Cookies are those that are used while the user browses the website and are kept only during that browsing time. They are used to store information regarding access and use of the page itself. On the other hand, Persistent Cookies are those that are stored for a limited time in the user’s browser, even when the user has finished navigating the page.

According to the entity that manages and establishes cookies, we find Own Cookies and third-party Cookies. The Own Cookies are those established by the domain of the website visited by the user and which only the domain itself has access to. They are often used, among others, to remind the user in his successive visits to the website. On the other hand, third-party Cookies are those established and managed by different domains to the website visited. They are generally used to track users in different web pages with the aim of being able to send users personalized advertising. This site uses different types of cookies. Some Cookies are placed by third-party services that appear on our pages. PaukHosting may use generally Instagram and Google services, meaning these third parties may have their cookies set on PaukHosting website. Because of how Cookies work, PaukHosting website cannot access third-party cookies, thus we recommend referring to privacy policies of these third party companies for more details.

As a last type of classification, we find different types of cookies according to their purpose: Necessary Cookies, Preferences Cookies, Statistics Cookies and Marketing Cookies, all as explained below. 

Why do we use Cookies?

PaukHosting uses Cookies that are essential for the user to be able to browse freely and more easily on the PaukHosting website. These Cookies are used to improve user service, measuring website use and performance and to optimise and personalise the total experience. Information collected by Cookies are stored in a manner specified herein.

PaukHosting also uses Cookies with other purposes, such as:

Cookies offer the users the possibility to take advantage of many of the essential functionalities of PaukHosting.

The website may contain links to other websites. PaukHosting can’t control the Cookies used by these external sites. For further information on the Cookies on these websites, PaukHosting advises users to consult their Cookies Policies.

Accepting the Cookies Policy

The applicable regulations state that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies PaukHosting needs your permission. 

By using this website, PaukHosting assumes that the user consents and agrees that PaukHosting hosts Cookies on the user computer or device for the purposes expressed herein. At each login to a new browser, the User may choose one of the following options:

You can at any time change or withdraw your consent from the Cookie Declarationon our website.

Your consent applies to the following domain:

In addition, your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. These controls vary from browser to browser, and manufacturers may change both the settings they make available and how they work at any time. Below you may find links to instructions how to do so on some popular browsers:

Please note that some parts of the PaukHosting website Services may not function properly if use of certain cookies is refused.

Cookies that PaukHosting uses:


Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.


Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.


Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.


Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. 

Where can I find out more information?

At PaukHosting we will be delighted to attend to any query that is not specified in this Cookies Policy. In such a case, users may send their questions through the Contact Form on this site or by e-mail to: Otherwise, feel free to learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

E-commerce statements

1. Basic information about us


Address: Ivankovacka 6

Headquarters (and post office): 11060 Belgrade – Palilula

Business activity and business activity code: Data processing, hosting, etc. – business activity code 6311

Company number: 21634344

Tax Identification Number: 112245720

Web address:

Contact number: +381 11 44 19 401

Email address:

2. Accurate description of services offered

On our website ( and in the ordering panel ( are the descriptions of the services that PaukHosting Ltd. offers, with prices expressed in the currency of the transaction, i.e. dinars (RSD), at the following addresses:

3. Currency conversion statement

All payments will be effected in the local currency of the Republic of Serbia – dinar (RSD). The middle exchange rate All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site. 

4. Contact information – customer service

In case of complaints, cancellations and all other issues, users/customers can contact the company as follows:


Sales telephone number: +381 11 44 19 400

Customer support telephone number: +381 11 44 19 401

Sending tickets to (after logging in) here.

5. Delivery and possible restrictions

PaukHosting Ltd. provides leased hosting services, servers, domains and domain services. The customer orders the goods by creating a user account on the user panel (registration) and ordering the desired services.

Ordering process and deadline for service delivery:

Upon ordering, a purchase order (Proforma invoice) is created, which is not binding, that is, PaukHosting Ltd. does not start providing any service from its offer before the records of payment of all services from the purchase order (Proforma invoice). The Proforma invoice is valid for 10 days. Note: The Proforma invoice does not apply to the domain service, because the domains cannot be reserved. The lease must be paid immediately, otherwise, the domain can be leased by someone else. If a certain period of time has elapsed, check the availability of the domain again before paying.

PaukHosting Ltd. cannot be held liable in case of unavailability of the domain due to late payment, but will refund the domain if that domain cannot be leased due to unavailability, if the client pays before checking the availability.

Start of service: 

If the payment is by card (e-banking, m-banking), the records of payment are almost instantaneous, as well as the beginning of the service, and the date of payment and the date of the beginning of the service coincide. For payments with a payment slip or payment order, the deadline for registration and the start of the service is up to 24 hours from the moment of payment.

The invoice will be available on the client’s user account and sent to their e-mail address.

Deadline for termination of service due to late payment:

PaukHosting Ltd. will cease to provide the domain lease service at the time the domain lease expires, while for the hosting service there will be a period of 10 days from the date marked as the last lease date on the invoices.

6. Complaints Policy Statement

Note: refund is possible only for hosting services, not domain.

Full refund within 30 days from the start date of the service:

In case of dissatisfaction with the service provided, PaukHosting Ltd. offers the possibility of refunding the entire amount for hosting packages within 30 days from the start of the service.

Partial refund after 30 days from the date of the beginning of the service:

After the expiration of 30 days from the start date of the service, it is possible to receive a refund for hosting packages for the remaining unused and paid lease period, whereby the amount to be refunded in unused seconds is calculated.

No customer lending:

PaukHosting Ltd. does not provide funds for its customers, and it is not possible to have a loan on the account that will be automatically allocated. Any amount not related to the service is refunded. 

Upgrade / downgrade services:  

PaukHosting Ltd. allows (for hosting services) that the user at any time of the lease, decides to replace the current package with a larger or smaller one. For the remaining lease period, a new price will be calculated and in case of package reduction, the remaining amount will be immediately refunded, or an additional invoice will be issued for payment in case of package expansion.

In case of additional payment for package extension, the user will not be suspended from providing the service, but the start date of providing the new service will be current, and the payment deadline is 15 days, after which the service will be suspended until the claim is settled.

7. Protection of user privacy and privacy policy

On behalf of PaukHosting Ltd. we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers/users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns. All user/customer data is strictly kept and available only to our employees.

Read the user privacy policy in full in part (II) of this document.

8. Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

Data security during the purchase is guaranteed by the payment card processor, Banca Intesa Joint-Stock Company in Belgrade, so the complete billing process is performed on the bank’s website. At no time is payment card information available to our system.

9. Refund policy

In the case of return of goods and return of funds to the customer who had previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, PaukHosting Ltd. is obliged to make a refund exclusively through VISA, EC / MC and Maestro payment methods, which means that the bank will, at the request of the seller, make a refund to the cardholder’s account.

10. Statement regarding VAT

PaukHosting Ltd. is a monthly Value Added Tax payer. VAT is included in the price and there are no hidden charges.